Warranties

Most merchandise KTA Services, Inc. sells is covered by manufacturer warranties. KTA Services, Inc. does not offer any merchandise warranties of our own. Please contact KTA Services, Inc. if you have questions regarding the warranty terms and conditions of specific merchandise. Merchandise determined, according to manufacturer criteria, to have failed under warranty will be replaced.

Claims

Claims for pricing errors and shortages must be reported to KTA Services, Inc. within 30 days of the invoice date.

All claims for merchandise lost or damaged during shipment are handled through the transportation company responsible for the shipment and must be made within five (5) days of receipt/anticipated receipt of the merchandise.

Returns

 In order to return merchandise to KTA Services, Inc., you must acquire prior authorization from KTA Services, Inc. Merchandise returned without prior authorization from KTA Services, Inc. will not be accepted. In order to request merchandise return authorization, please contact KTA Services, Inc. and request a Return Merchandise Authorization (RMA) number. A restocking fee of 10% applies to all returned and exchanged merchandise, except merchandise returned because of failure under warranty. Special merchandise, made to order, may not be returned or exchanged.

Special Orders

Special merchandise, made to order, may not be returned or exchanged. A deposit equal to 50% of the total purchase price of special merchandise, made to order, is required at the time of order. This deposit will be credited toward the purchase of the merchandise and is not refundable.

Discounts

For volume pricing, please contact KTA Services, Inc.

Past Due Accounts

A finance charge of 1.5% monthly or 18% annually will be charged on all balances over 30 days of invoice.

Shipping Fees

KTA Services, Inc. makes every effort to estimate shipping fees accurately. Shipping charges are calculated based on various criteria, including merchandise weight, size and destination and added to an invoice at the time of shipping. Actual shipping fees may vary from estimated shipping charges.

Technical Assistance

Free technical service is available to customers who purchase some qualifying kits and components through KTA Services, Inc. Some restrictions may apply. Please contact KTA Services, Inc. for details.

Sales Tax

California state sales tax is added to all sales within California. All purchases intended for resale require a completed California General Resale Certificate be faxed to and received by KTA Services, Inc.

Limitation of Liability

THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, MERCHANDISE AND SERVICES INCLUDED ON OR OTHREWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY KTA SERVICES, INC. ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. KTA SERVICES, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, MERCHANDISE OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMISSABLE BY APPLICABLE LAW, KTA SERVICES, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KTA SERVICES, INC. DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, MERCHANDISE OR SERVICES INCLUDED ON OR THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM KTA SERVICES, INC. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. KTA SERVICES, INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, MERCHANDISE OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTIAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.